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#3690
Certified Agile Service Manager® (CASM) Certification Training
Course 3690
- Duration: 2 days
- Exam Voucher: Yes
- Language: English
-
8 NASBA CPE Management Credits (live, in-class training only)
- Level: Intermediate
A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT (Information Technology) organization as the basis of a DevOps culture.
This Certified Agile Service Manager® (CASM) Certification Training introduces Agile Service Management - the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT efficiency and enables IT to continue to deliver value in the face of changing requirements.
Train your whole team by bringing this service manager training to your facility
In-Person
Online
Certified Agile Service Manager (CASM) Training Information
In this Service Manager Training, you will:
- Apply Agile and Scrum concepts to ITSM process design and improvement.
- Understand that it is more important to “be agile” than “do agile.”
- Cross-pollinate Agile and ITSM practices to support end-to-end Agile Service Management.
- Participate in unique activities designed to apply training.
- Take sample documents, templates, tools, and techniques with you post-training.
- Access to DevOps Institute additional sources of information and communities.
- Receive an Exam Voucher to test for certification.
Recommended Experience
Attendees should have familiarity with IT software development and operations responsibilities.
Pre-class assignment: Read The Agile Service Management Guide and Scrum Guide. This reading will be provided to attendees via email. Please allow 90 mins to complete this assignment (52 pages).
Exam/Certification Information
- The exam Duration is 60 minutes
- Exams are open book and web-based
- Kryterion Global Testing Solutions administer DOI exams
- To maintain the certification's value and integrity, all candidates must attend approved DOI classes through one of the DOI REPs (Registered Education Providers) to be eligible to sit the exam.
CASM Certification Training Outline
- The IT challenge today
- Why Agile
- Manifesto & Principles
- Scrum
- Kanban
- Lean
- ITIL/ITSM
- DevOps
- Continuous Integration
- Continuous Delivery
- Value
- Agile Process Design
- Agile Process Improvement
- The elements of a process
- The 10 steps of process design
- Characteristics of an Agile Process
- Minimum Viable Product
- Creating user stories
- Process backlog
- User stories and ITSM processes
- Scrum events
- Definition of Done
Agile Process Improvement
- Agile Process Improvement audits
- The Process Backlog as a CSI Register
- CSI Sprints and Plan-Do-Check-Act
- Aligning Agile SM and Agile software development
- Getting started with Agile Service Management
- The exam Duration is 60 minutes
- Exams are Open Book and web-based
- Kryterion Global Testing Solutions administer DOI exams
- To maintain the certification's value and integrity, all candidates must attend approved DOI classes through one of the DOI REPs (Registered Education Providers) to be eligible to sit the exam.
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Certified Agile Service Manager Training Course FAQs
DevOps Institute (DOI) believes certification reflects the quality of your training experience. To maintain the certification's value and integrity, all candidates must attend approved DOI classes through a REP (Registered Education Provider) like Learning Tree to be eligible to sit the exam.
PeopleCert CPDs are the continuing education credits that help you maintain PeopleCert certifications in PRINCE2, ITIL and DevOps Institute.
Maintaining PeopleCert Certifications
All PeopleCert Business and IT certifications (including PRINCE2, ITIL and DOI) must be renewed within three years of their original certification date. There are two ways to keep certifications current:
- Join PeopleCert Plus (a paid membership) to earn 20 CPDs per year for 3 years and renew certifications that way.
- Earn another certification from the same Product Suite (for example, to renew all ITIL certifications you can earn a new ITIL certification)
Eligible Learning Tree Training
Learning Tree training is not eligible for the PeopleCert Plus CPD program. Attendees can renew their PeopleCert certifications with Learning Tree by enrolling in another certification from the product suite they're trying to renew. Examples:
- If you hold an ITIL 4 Foundation certification, and you acquire an ITIL 4 Practitioner or ITIL 4 Specialist certification, all your certification(s) belonging to the ITIL 4 Product Suite will be renewed.
- Similarly, if you hold a PRINCE2 Practitioner certification and you acquire an MSP Foundation, all your certification(s) belonging to the PRINCE2 Project, Programme & Portfolio Management Suite will be renewed.
Learn more about eligibility and CPDs on the PeopleCert website: Keep your certifications current| (peoplecert.org)
Attendee Process for Renewing PeopleCert Certifications with Learning Tree
Once an attendee successfully earns a PeopleCert certification from the same product suite they're trying to renew, their other certifications in that product suite will automatically renew.
Approval Policies
N/A