Course 2534
This two-day interactive course introduces Platform Analytics and teaches best practices for configuring and administering the ServiceNow Platform Analytics Administration application. Through lectures and hands-on labs, learners explore KPI and metric data structures, indicator creation, breakdowns, data collection, and dashboards to support proactive service improvement using Zurich release capabilities.
Online
Upskill your whole team by bringing Private Team Training to your facility.
Audience & Prerequisites
Who Should Attend: Platform Analytics Administrators who plan to administer the Platform Analytics Administration application. Service owners and power users responsible for defining indicator and dashboard requirements may also benefit.
Prerequisites: Familiarity with the ServiceNow platform is required. Completion of Welcome to ServiceNow and ServiceNow Administration Fundamentals is required. A high-level understanding of Platform Analytics architecture, components, data flow, stakeholders, and deployment is required. New Platform Analytics users should complete the self-paced Platform Analytics Overview prior to attending.
Certification & Exam Information
This course does not include an exam voucher. Completion prepares learners for continued study in Platform Analytics. The Platform Analytics Advanced course is recommended for deeper and more advanced implementation scenarios.
Module 1: Platform Analytics Introduction
Module 2: Data Collection
Module 3: Automated Indicators
Module 4: Automated Breakdowns
Module 5: Formula and Manual Indicators
Module 6: Displaying Actionable Data
Module 7: Data Visualizations and Dashboards
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Please see the Cancellation and Rescheduling Policy.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.
Hands-On
Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience. Exercises are performed in a personal dedicated training instance.
